Frequently Asked Questions

Q:  Does installing a remote starter void my factory warranty?

A:  No, Dealerships can not void any warranty by law of the Magnuson Moss Act.  Download a PDF with more details HERE

Q:  What is "Paging" or "2way"?

A:  This feature allows you to receive feedback from your remote to let you know that the unit received the start signal from you and that it started in situations where you are unable to see your vehicle.

Q:  Do I still have to carry my factory key fob?

A:  All Push-To-Start, Turn Knob and Intellikey style cars must carry their factory key fob. Any car with a flip key or remote style key where the buttons are built onto the key itself must also carry their key. Any car with a separate fob from their actual key can replace their factory fob with the new remote start fob.

Q:  Should I put all functions possible on the new remote?

A:  Yes, I always suggest this to make sure that you are able to still retain all functions you previously had while the vehicle is remote started. But this is not always possible, especially with cars that have dealer installed alarm/keyless systems. Because those systems are not truly "factory" installed, usually you will need to give up those functions in some manner.

Q:  Can I have a remote start on my manual transmission vehicle?

A:  Yes, I carry brands that have built in safety precautions designed specifically for manual transmission cars.

Q:  Can someone steal my car after I remote start it?

A:  No, There is a couple built in protection devices to prevent theft, even with a manual transmission.

Q:  Do I still need my key to drive my car?

A:  Yes, your key is still needed to actually drive the vehicle anywhere.

Q:  Will my car just stay running if I don't get in it?

A:  No, all units have a built in timer and you can also stop the engine on all the remotes.

Q:  Will the starter work through walls?

A:  Yes, it will work through most anything, but anything between you and your vehicle will be considered interference and may reduce the effective range of the unit.

Q:  Can the remote start turn on my heated seats or rear defrost?

A:  Yes, this is sometimes possible, but with some units you may have to give up some other function to accommodate this feature or purchase a higher level unit depending on the vehicle wiring requirements to activate.

Q:  Can I use my remote start in the warmer months?

A:  Absolutely, the remote start will turn on the blower to whatever settings you left it at when you exited the vehicle. So if you left the A/C on, then the A/C will come on when you remote start.

Q:  Where are the wire connections made in the vehicle?

A:  Most if not all wire connections are made inside the vehicle cabin, typically on the driver side behind the dash panel. On some vehicles there may be 1-2 connections made under the hood of the vehicle.

Q:  Will you install product I already own?

A:  Generally no, but there are some exceptions. If the product is a Compustar or Autopage brand then I may consider installing it as long as the product is new in the box. Any other brand I will not attempt due to the fact that I am not familiar with the inner workings of other brands.

Q:  Do you install car audio or other electronics?

A:  No, remote starters is all we do.

Warranty

All control units carry a limited lifetime warranty through the manufacturer.
Remotes carry a 1 year warranty through the manufacturer.
Bypass modules carry a 1 year warranty through the manufacturer.
We warranty labor for 90 days, but in all honesty if there is ever an issue at any point, please feel free to contact us.

Troubleshooting

My remote will lock and unlock the doors but will not remote start

When this happens, the remote start unit is most likely in Valet Mode. When this happens the parking lights should flash 3 times, pause, then 10 times. NOTE: Some cars may require the headlight switch be fully turned off before you will be able to accurately see the flash sequence.
If this is the flash sequence you receive then the unit is in Valet Mode. There are a few ways to remove it from Valet Mode depending on what remote style you purchased. Download this PDF and choose the method that best fits your situation.
Valet Mode Instructions or we have a youtube playlist of different videos detailing how to exit valet mode.

My car battery died and now I get no response at all from the remotes.

In this situation what typically needs to be done is a power cycle of the remote start unit, similar to pulling power from your laptop to reset the operating system. To resolve this issue simply disconnect the positive power cable to the car battery for 10 seconds. Place the cable back on and tighten down. Make sure to wait at least 30 seconds from the time the cable it placed on the battery before trying the remotes to verify they are communicating again.

In some instances when the remote start comes back online it may now respond to certain commands but still won't remote start. This typically means it's in valet mode which is a safety mode because the remote start doesn't know why it lost power and is protecting itself. You can find instructions on how to take it out of valet mode using the 1st troubleshooting tip on this page.

My remote flashes red lights all the time no matter what button I press

This is applicable only on the 2way models with 4 buttons remotes. The remote has been accidentally put into 2nd car mode. There are 2 methods of exiting 2nd car mode depending on the remote you have. First method is pressing the unlock and trunk buttons together for 3 seconds. Second method is pressing the unlock and start buttons together for 3 seconds. If done properly the remote should start flashing the normal orange and green lights again.

My car doesn't remote start when it's really cold or doesn't seem to crank long enough

This is generally caused by a weak car battery. Remote starters are able to monitor the battery voltage and when the battery gets weak and is unable to produce enough power to start the car safely via the remote start, the remote start will either not crank at all or crank shorter than needed to start the car. This situation is very common in the climate we live in. Car batteries have a very hard time retaining proper charge during our brutal cold winters and can go from good to bad very quickly. Understand that just because you are still able to start the car with the key does not mean the battery is "good".

The best thing to do in these situations is to have a reputable mechanic or battery shop test the battery. If the voltage drops below 10 volts when the car is cranking, the battery should likely be replaced.