Remotely Started says:
It saddens us that you feel this way. For clarification, the 2013-2014 Fusion may need a TSB update from Ford to fix a Ford issue that has nothing to do with the our remote start install or system. This Ford issue only affects a small portion of the 2013-2014 model year Fusions and there is absolutely no way to know if you car requires the update until after the remote start is installed. No matter where or who installed the remote starter, you would have been required to have the Ford update done. Whether the dealer charges for this update is beyond our control and scope of our install.
Although there certainly are many vehicles that use a plug-n-play kit, your car was not installed this way. So that has no bearing in this instance. You are paying for our 20+ years of experience to be able to provide a fast excellent service in 20 minutes.
We do have a referral program and it's literally the only one in the country that we've ever seen or heard of in our industry. We thank everyone for their referrals by providing a gift card that is outside of our business. We could simply send a thank you card with a kind note and NO gift card, but we go the extra mile to give back to those that gave to us with a gift card also.